Description:

Will be responsible to Lead Collections Operations for recovery of outstanding debts and payments of American Express Cards in Delhi and North India out locations markets by managing the outside agency partner network.
They will be leading outside agency collection teams, develop strategies to maximize recovery rates, minimize delinquencies, and ensure compliance with regulatory and legal standards

Further provide feedback to management to improve strategy and governance customized to the local market of operation.

The ideal candidate possesses a deep understanding of banking/NBFC regulations, excellent legal literacy, and exceptional negotiation skills to secure overdue payments ethically.

Qualifications:
- Minimum of 3-5 Years dedicated work experience in Collections and agency management within Indian Banks/NBFCs
- Knowledge of Domestic Market Collections.
- Experience in Field Collections and tele calling.
- Academic Background: Any Graduate

Skills Competencies
- Hard Skills: Mastery of customer segmentation, risk profiling, bucketing principles,



and applicable legal procedures.
- Technical Skills: High proficiency in Tele-calling / Field Collection KPI s, Excel MIS reporting and PowerPoint Presentation.
- Soft Skills: Persuasive communication, conflict resolution, emotional intelligence, and firm situational negotiation capabilities over both Call and face to face meeting.
- Language: Fluency in English and Hindi is mandatory

Preferred Qualifications:
- Result Oriented
- Self-directed with strong interest in the collection business and passionate in driving business results
- Strong thought leadership with ability to incorporate analytical operational aspects to design implement creative solutions to drive performance.
- Sound knowledge of company s products, policies, and operations systems processes. Proven ability to successfully multitask and constantly juggle priorities.
- Ability To Partner and Influence Vendors, Peers and Management

📌 Sr Analyst (Gurugram)
🏢 American Express
📍 Gurugram