Roles and Responsibilities :
- Lead a team of customer service representatives to achieve daily targets and goals.
- Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
- Develop and maintain effective communication channels with clients, internal stakeholders, and other teams.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Job Requirements :
- 2-8 years of experience in international voice process or US/UK process.
- Strong leadership skills with ability to motivate and manage a team remotely.
- Excellent communication skills with ability to build solid relationships with clients and colleagues.
- Proficiency in monitoring tools such as call recordings, reports, etc.
📌 Team Lead (Noida)
🏢 Spotshine Consulting Delhi
📍 Noida
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.