Job Title
Branch Operations Manager (ABHFL & ABFL
Mortgages)
Function
Operations
Department
Operations
Reporting To
(Title)
Zonal Operations Head (ABHFL or ABFL Mortgages)
Superior’s Superior
(Title)
Head – Operations (ABHFL & ABFL Mortgages)
Unit
Aditya Birla Housing Finance Limited
Aditya Birla Finance Limited
Location
Branches across three zones (West, South, North &
East)
Business
Financial Services
Date
March 2016
Code:
- Job Purpose

The purpose of this job is to oversee and handle day-to-day branch operations and

administration in relation to disbursement of home loans. The role will ensure timely

closures by following regulatory guidelines and optimal customer management by

addressing escalations and delinquency in a proactive manner. It will also ensure high

customer satisfaction by delivering productive services through timely query resolution. The

role is responsible to manage branch performance metrics by ensuring zero escalations &

minimum delinquencies and present data to the zonal head regularly. To work closely with





Credit and Collections teams ensuring smooth processes for disbursement/post

disbursement activities. Also, involved in evaluation, reporting and recommendation of

improvements on the adequacy and effectiveness of processes at the branch level. It will

manage both - internal & external audit of the branch, and take action on the finding and

recommendations suggested
- Dimensions

What are the areas (in quantitative terms) the job has an impact on?

Function
Dept.
Section
Remarks
(As applicable)
Manpower (Nos.)
A
Management
B
Staff
C
Worker
D
Contract
Total
Other Relevant Parameters
(Capacity/ Volumes/ Budget)
A
Operations TATs
B
Timely Reporting & MIS
C
Customer Satisfaction Scores?
D
Delinquencies per branch
E
Audit NCs/ Observations
Zero
Zero
Zero
F
- Job Context & Major Challenges (What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?

Organizational Context
Key As

📌 Branch Operations (Andhra Pradesh)
🏢 Aditya Birla Capital
📍 Andhra Pradesh