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Global Trade Solution
Global Trade Solution comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking an experienced professional to join the
GTS Client Services
team

Job Introduction
Client Service Manager

The jobholder is responsible for delivering a professional and high-quality service to address the needs of GTS clients, who, given their significance to HSBC, demand an exclusive service. Careful analysis and judgment are required to resolve a multitude of enquiries.





The jobholder will be part of Client Servicing team led by Team Leader of regional client services teams and will be one of the named primary point of contacts for premium clients to facilitate the transaction processing. The job holder must own the transaction,

handle Trade enquiries, resolve the discrepancies, proactively offer solutions and build strong relationships with premium clients. The jobholder must perform his duties defined in the charter with care, efficiency and every possible effort to deliver ‘customer delight’.

The jobholder is also required to maintain ongoing business and maximize TSC revenue through proactive client services and maximizing the cross-selling opportunities. The position requires a broad understanding of all TSC products, services and procedures as

well as an ability to offer tailor-made, professional advice to clients. The jobholder should always be kept abreast of the business environment, regulatory changes and new service availa

📌 Customer Service (Mumbai)
🏢 HSBC
📍 Mumbai