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MSD CRM Functional Manager
Job purpose:
A D365 CRM Functional Manager is a position that combines the roles of implementation specialist and functional lead in one having knowledge of multiple CRM modules (Sales, Service and Marketing).

Your Client Responsibilities
- Work on CRM engagements to design and implement the next generation solutions
- Be involved in analyse and design phases of a project
- Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.
- Execute & participate in application design sessions and make solution recommendations
- Ensure project documentation are completed and reviewed
- Deep knowledge of configuring and customizing CRM application




- Basic understanding of Integration & Data Migration methods/tools within D365 CRM
- Ensuring that design is in line with the business requirements
- Work cooperatively in a team environment
- Remain flexible on changing workloads

Your people responsibilities:
- Building a quality culture
- Foster teamwork and lead by example
- Training and mentoring of project resources
- Participating in the organization-wide people initiatives

Key Skills
- Minimum 10+ years of CRM Configuration & Customization experience in enterprise business application and delivery
- Must have robust project implementation and working experience in D365
- Must have done worked on large transformation programs in onshore offshore delivery model
- Must have worked on client facing engagements
- Must have done at least one end to end implementation with functional design
- Experience in agile delivery and deployment, conti

📌 Microsoft-CRM Functional-Manager (Thiruvananthapuram)
🏢 EY
📍 Thiruvananthapuram