Location: Surat

Function: Operations

Assistant Manager - Centre Operations is responsible for supervising the daily performance of service providers to ensure quality service, improve performance and maintain compliance with environmental, health and safety requirements.

JOB ROLE & RESPONSIBILITIES:

Manages On-Road Performance
- Works with Operations staff, Outside Service Partners (OSPs) and service providers/drivers to maximize day-to-day operations and ensure packages are delivered in a protected, timely and professional manner.
- Completes administrative tasks (i.e. performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the OSPs and Service Providers/drivers.
- Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.
- Completes required audits during on-job supervision rides to ensure adherence to company policies and procedures.




- Utilizes technology to identify opportunities for performance improvement and risk mitigation.

Supervises and Develops Others
- Determines employees training needs to produce continuous development plans.
- Provides on-going feedback and support to improve performance.
- Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement.
- Holds others accountable to established performance levels to achieve individual and group goals.
- Resolves individual and group performance issues in accordance with companys policies and procedures in a timely manner to motivate and foster teamwork.

Maintains Operational Performance
- Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results.
- Works with others (e.g., service providers, preload supervisors/managers) to troubleshoot service inefficiencies and modify plans and/or behaviors to improve performanc

📌 AM- Centre Operation (Surat)
🏢 MOVIN Express
📍 Surat