Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary

Job Duties / Key Accountabilities:
- Lead, mentor, and motivate technical operations professionals and engineers.
- Delegate tasks and manage workloads to foster a collaborative and supportive team.
- Conduct performance reviews, provide feedback, and identify training needs for team growth.
- Oversee the daily operations and maintenance of the IT infrastructure.
- Implement or update monitoring tools to ensure system health and proactively address issues.




- Coordinate the response to incidents and lead the technical triage of critical issues.
- Minimize downtime by quickly resolving problems.
- Automate and optimize processes to improve operational efficiency.
- Manage technical projects from start to finish.
- Act as a technical expert and liaison between the operations team and other departments.
- Gather requirements and ensure technical solutions align with business objectives.

Required Skills:
- A bachelor’s degree in computer science, Information Technology, or a related field is typically required.
- Robust background in IT systems, networks, and software applications, with hands-on experience.
- Proven experience leading or supervising a technical team.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical audiences.
- Expe

📌 Lead Technical Support Engineer (Bengaluru)
🏢 Scientific Games
📍 Bengaluru