Job Description
Sweeten the deal.
With your knack for flavor.

Assistant Technical Service Manager - Hyderabad
Technical Service - Hyderabad

When it comes to intelligent kitchen equipment and digital products, the RATIONAL Group is the global market and technology leader. Now its 2.800-some employees around the world need help. They need someone with brains, tenacity, and enthusiasm. Someone like you.

The Assistant Service Manager reports to the Service Manager in India and he is in close contact with sales colleagues in his assigned territories. His/Her task is to provide support in all technical questions, improves the product and service quality by taking care of Service Partners technical trainings as well as Service partners monitoring and support partners enquiries on parts, warranty claims, credit notes. This person will also generate reports in the area of service excellence, point of installations and management reports.

Tasks
- Manages and develops an efficient and long-term service network of Rational Service Partners.




- Trains technical staffs of RATIONAL Service Partners
- Provides consultation in technical questions and issues by phone or on-site
- Handles installation services enquires or provides consultation services in office
- Administers and follow up of warranty notifications
- Reports and tracks quality issues
- Coaches and conducts audit of Service Partners.
- Conducts customers visits
- Drives customer satisfactory survey
- Drives point of installation
- Coordinates retrofit activities and handle product incidents (Product Surveillance)
- Quality and management reporting (KPI/Service Excellence)
- Participates at exhibitions and trade fairs
- Manages spare part order

Your professional profile
- Candidate should possess at least a Diploma in Electrical/Electronics/Mechatronic Engineering or similar with minimum 5 years of working experience in regional after-sales service operation.
- Well-grounded technical know-how (Electrical-Mechanical)

📌 Assistant Technical Service Manager (Gurugram)
🏢 Rational
📍 Gurugram