contacts current or potential clients over the phone to promote products, generate leads, or answer questions. They log customer data into computer systems, follow scripts, and work to meet daily call or sales goals.
Key Responsibilities :-
- Make Outbound Calls: Reach out to leads or past clients to pitch company offerings using approved scripts.
- Handle Inbound Calls: Answer customer questions, fix basic problems, and give accurate details.
- Manage Data: Update customer records, notes, and call results in the company CRM software.
- Follow Up: Track active leads and call back prospective clients to help move them through the sales pipeline.
- Meet Targets: Reach goals for total call volume, talk time, lead generation, or completed sales.