Lucknow, Uttar Pradesh

Job Summary

The Level 2 Hardware Asset Management and Application Support Engineer is responsible for providing L2 operational support and lifecycle governance for end‑user computing and approved OT hardware assets, along with associated enterprise applications. The role sits within the Application Operations team and ensures asset availability, compliance, cost control, and application stability across enterprise and manufacturing environments.rnThis position owns the end‑to‑end hardware asset lifecycle, including catalog management, procurement coordination, leasing administration, warranty handling, staging, configuration, deployment, and retirement of devices such as scanners, industrial tablets, handheld devices, mobile computers, vehicle‑mounted devices, label printers, and end‑user computing hardware. The role also provides L2 application support, handling incidents, service requests, RCA, and change support escalated from L1, while ensuring adherence to ITIL, CMDB, audit,



and licensing requirements.rnThe engineer acts as a key coordination point between procurement, vendors/OEMs, L3 teams, and business stakeholders, maintaining accurate asset records, supporting audits, and ensuring uninterrupted operations through structured processes, documentation, and on‑site or remote support when required.

Key Responsibilities

Hardware Asset Management: rnManage end-to-end hardware asset lifecycle including procurement support, inventory, deployment, maintenance, and retirement.rnMaintain accurate asset records in asset management systems and CMDB.rnEnsure compliance with asset governance, audit, and licensing requirements.rnrnHardware Catalogue Management for approved OT devices and accessories: Maintain an up-to-date catalogue of OT hardware type (Label Scanners, Industrial Tablets, Handheld devices, Mobile Computers, Vehicle Mounted Devices, Label Printers). Ensure specification and pricing are up to date, devices are compati

📌 Senior Engineer (Lucknow)
🏢 HCLTech
📍 Lucknow