Key Responsibilities

Account Management Customer Success
- Own end-to-end customer relationships, ensuring high satisfaction, retention, and engagement.
- Track and improve Voice of Customer (VOC) and Net Promoter Score (NPS) metrics.
- Proactively manage at-risk (RED) accounts and drive recovery plans.
- Lead stakeholder interactions, identify engagement gaps, and strengthen client relationships.
- Plan and execute customer engagement initiatives, events, and milestone communications.

Program Management Office (PMO) Delivery Governance
- Drive program delivery excellence, ensuring projects meet quality, timeline, and budget objectives.
- Monitor project financials, cost tracking, and profitability.
- Ensure adherence to project management best practices, tools, and governance frameworks.
- Facilitate audits, track deviations, and ensure timely closure through corrective actions.
- Coordinate with cross-functional teams and vendors to ensure seamless execution.

Business Enablement Sales Operations
- Manage CRM systems to ensure data accuracy, pipeline visibility,



and reporting consistency.
- Support sales forecasting, pipeline tracking, and performance monitoring.
- Coordinate quote generation, proposals, order processing, and follow-ups on leads and renewals.
- Partner with Account Managers on renewals, upsell opportunities, and retention strategies.
- Collaborate with Finance on invoicing, payment tracking, and financial accuracy.
- Standardize sales processes, templates, and tools to improve efficiency and scalability.

Data Analytics Power BI
- Design and develop interactive dashboards and reports using Power BI.
- Track key metrics including sales performance, conversion rates, customer health, and program KPIs.
- Analyze data to identify trends, risks, and opportunities for business growth and operational improvement.
- Integrate data from multiple systems (CRM, financials, project tools) into unified dashboards.

Requirements

Requirements
- Solid un

📌 Account Management (Noida)
🏢 Nucleus Software Exports
📍 Noida