Position: Customer Care Executive
Industry: Bags / Backpack Manufacturing
Location: Kolkata
Experience: 1–3 years preferred; freshers with good communication skills may also be considered
Qualification: Graduate in any discipline
Job Summary
We are looking for a polite, well-spoken and customer-oriented Customer Care Executive to handle customer enquiries, coordinate orders and provide excellent pre-sales and post-sales support. The candidate should have good command over spoken English, a pleasant personality and the ability to communicate effectively with customers and internal teams.
Key Responsibilities
- Handle customer enquiries through phone calls, WhatsApp, email and other communication channels.
- Understand customer requirements and provide accurate information regarding products, pricing, availability and order status.
- Coordinate with the sales, production, dispatch and logistics teams to ensure timely fulfilment of customer orders.
- Follow up with customers regarding quotations, orders, payments, dispatches and deliveries.
- Handle customer complaints and resolve issues in a polite and professional manner.
- Maintain proper records of customer enquiries, orders, complaints and follow-ups.
- Ensure timely communication with customers regarding delays, changes or other order-related matters.
- Develop and maintain good relationships with existing customers.
- Follow up with prospective customers and convert enquiries into orders wherever possible.
- Collect customer feedback and communicate recurring issues to the management.
- Support the sales team in customer coordination and after-sales service.
Candidate Profile
- Graduate in any discipline.
- Excellent spoken English and positive communication skills.
- Hindi/Bengali communication skills will be an advantage.
- Pleasant, polite and professional personality.
- Customer-oriented approach with patience and a positive attitude.
- Good follow-up and coordination skills.
- Basic knowledge of MS Office /