Monitor and supervise branch operations to ensure error-free processes and satisfactory audit ratings. Provide superior customer service and drive branch profitability through effective operations and cross-selling.
Key Responsibilities
Customer Services
Manage lobby and ensure customer attendance.
Handle and resolve customer complaints within TAT.
Monitor welcome desk to prevent overcrowding.
Branch Operations
Ensure Branch Operations responsibilities are completed.
Branch Efficiency
Review operational reports and ensure compliance.
Monitor branch ATMs and locker operations.
Ensure timely reporting and adherence to audit requirements.
Monitor hygiene and activation parameters.
Ensure improvement in customer engagement metrics.
Update alerts and ensure compliance.
Digitization
Migrate physical transactions to digital platforms.
Promote digital adoption among customers.
Marketing Activities
Ensure branch merchandising aligns with guidelines.
Maintain branch administration and housekeeping standards.
HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s
📌 RBB-Branch Operations Mgr (Thane)
🏢 HDFC Bank
📍 Thane
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