Analyst - Customer Journey Mapping (Noida)

Analyst - Customer Journey Mapping (Noida)

13 Aug
|
Barclays
|
Noida

13 Aug

Barclays

Noida

Job Description

Purpose of the role

To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas.

Accountabilities
- Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights.
- Participation in projects and initiatives to improve performance & optimisation efficiency and effectiveness.
- Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes.
- Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations.
- Identification of capacity creation in operations using data and Management Information.

Analyst Expectations




- To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
- Requires in-depth technical knowledge and experience in their assigned area of expertise
- Thorough understanding of the underlying principles and concepts within the area of expertise
- They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an setting for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
- Will

📌 Analyst - Customer Journey Mapping (Noida)
🏢 Barclays
📍 Noida

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