An apprenticeship is an on-the-job training program designed to help apprentices develop practical skills and achieve a nationally recognized standard.
The program provides apprentices with hands-on work experience while developing key skills such as:
- Communication skills
- Customer service orientation
- Teamwork and collaboration
- Professionalism
- Work ethics
- Workplace discipline and operational skills
2. Program Framework
Criteria Details
Program Duration 6 Months - 12 Months
Eligibility 10th and 12th Completed 6 Months / Graduate Freshers 12 Months Training Type Paid Apprenticeship with On-the-Job Training Working Hours 9 Hours per Day, including 1-Hour Break Working Days 5 Days per Week Assessment Online Assessment prior to completion of the apprenticeship Certification Government-recognized & Starbucks co-branded certificate upon successful completion
3. Key Responsibilities During On-the-Job Training (OJT)
Customer Service & Store Experience
- Welcome and connect with every customer,
creating a warm and welcoming store experience.
- Anticipate customer and store needs by observing the setting and customer cues.
- Appropriately suggest products to customers to enhance their overall experience.
- Demonstrate the Just Say Yes” approach by understanding and addressing customer needs.
- Deliver legendary customer service with a “Customer Comes First” attitude.
Beverage & Food Quality
- Prepare and serve quality beverages, whole bean coffee, and food products consistently.
- Follow all prescribed recipe, quality, and presentation standards.
- Maintain consistency in product quality and customer experience.
Store Operations & Teamwork
- Act with integrity, honesty, and knowledge while promoting the culture, values, and mission of Tata Starbucks.
- Maintain a calm and professional demeanor during periods of high volume or unusual events.
- Follow operational standards and contribute p