Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

The Site Reliability Engineer – Incident management has the responsibility of monitoring, maintaining and managing entire Qualys infrastructure and services installed at different datacenters. When there is any malfunction in Product/Services, the Site Reliability Engineer- Incident Management technician Monitor, troubleshoots, repairs and gets the service/system back up as quickly as possible. Ensure maximum possible service availability and performance, provide support services for Engineering and other technical teams and to collaborate for quicker resolution. End to end Incident management, documentation and task automation are also part of responsibility.

WHERE THIS ROLE SITS

The SRE - incident management role partners closely with SRE, Engineering, DevOps, Infrastructure, and Security teams to ensure production systems remain resilient and operationally effective.

WHAT YOU WILL DO

Reliability and Operations




- Maintain highly available and scalable applications and services.
- Monitor application and infrastructure health using observability tools.
- Respond to incidents, troubleshoot production issues, and perform root cause analysis.
- Participate in on-call rotations and incident response processes.
- Track and improve service reliability, latency, performance, and efficiency.
- Responsible for basic troubleshooting platform/product issues to isolate the problems and take appropriate action to resolve
- Ensure creation and timely resolution to incident tickets tracking and resolution of the incident

Automation and Platform Engineering
- Create automation scripts and tooling to reduce manual operational effort.

Collaboration and Continuous Improvement
- Site Reliability Engineer- Incident Management must carefully track and document all issues and resolutions in detail on the ticketing tool / documentation tools.
- Escalate the issue as n

📌 Site Reliability Engineer, Incident management (Pune)
🏢 Qualys
📍 Pune