Roles and Responsibilities :
- Design, implement, and maintain Cisco Unified Communications Manager (CUCM) solutions for clients.
- Provide technical support to resolve issues related to CUCM configuration, troubleshooting, and optimization.
- Collaborate with cross-functional teams to identify business requirements and develop customized solutions using ITIL methodologies.
- Develop SQL queries to extract data from various databases for reporting purposes.
Job Requirements :
- CCNA or CCNP certification in Telecommunications/ISP industry.
- Minimum 5-12 years of experience in IT services & consulting with expertise in Cisco UCCE technology stack.
- Robust understanding of ITIL processes and ability to apply them effectively in project delivery.
- Proficiency in writing complex SQL queries for data extraction and analysis.
📌 Cisco Contact Center technologies (Noida)
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📍 Noida
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