Key Responsibilities:
- Handle customer interactions professionally through voice support.
- Understand customer concerns and provide timely resolutions.
- Deliver an exceptional customer experience in every interaction.
- Adhere to quality, compliance, and service standards.
- Collaborate with internal teams to achieve customer satisfaction goals.
- Maintain accurate records of customer interactions.

Required Skills:
- Excellent verbal and written English communication skills.
- Strong listening and interpersonal skills.
- Customer-centric approach with empathy.
- Problem-solving and analytical thinking abilities.
- Ability to multitask in a fast-paced environment.
- Positive attitude and willingness to learn.
- Team player with good collaboration skills.





Preferred Qualification:
- Any Graduate (BA, BCom, BBA, BSc, BCA,MBA Freshers)
- 2023-2026 pass-outs can apply.

Why Join BT Group?

Opportunity to start your career with a global telecom leader
Structured learning and development programs
Exposure to a dynamic corporate environment
Career growth opportunities
Inclusive and collaborative workplace

Key Note:
- This opportunity is strictly for freshers.
- Excellent communication skills are mandatory.
- Candidates should be willing to work from Gurgaon.

📌 Apprentice Trainee (Gurugram)
🏢 BT Group
📍 Gurugram