Experience - 10 plus years
Role Summary
We are seeking an experienced Oracle EBS SCM Techno-Functional Consultant to join our global support team. This role is responsible for end-to-end incident resolution, issue triaging, defect analysis, and ensuring seamless operation of core SCM processes within Oracle E-Business Suite R12.2.x. The ideal candidate should possess deep functional process knowledge combined with solid technical troubleshooting skills, especially in complex, integrated environments involving WMS, 3PLs, and external platforms.
Key Responsibilities
Functional Support:
Serve as the primary point of contact for Oracle SCM modules including Order Management, Inventory, Purchasing, Shipping, and Planning.
Troubleshoot and resolve functional issues such as incomplete orders, failed shipments, PO errors, and planning exceptions.
Analyze business process deviations and data inconsistencies impacting Order-to-Cash (O2C) and Procure-to-Pay (P2P) flows.
Collaborate closely with business users, planners,
and fulfillment teams to provide proactive support and process continuity.
Participate in issue triage bridges, identify workarounds, and validate business-impacting fixes.
Support period-close and quarter-close operations, ensuring timely resolution of critical issues.
Technical Support
Investigate and resolve technical issues in custom objects, interfaces, workflows, and concurrent programs.
Perform code analysis of PL/SQL packages, Oracle Forms/Reports, BI Publisher outputs, and workflows to identify root causes.
Troubleshoot SOA/OSB middleware-based integrations with external platforms such as HighJump WMS, 3PLs, B2B, and eCommerce systems.
Work with DBAs and infrastructure teams for performance tuning, concurrent request delays, and database-level investigations.
Apply approved scripts for data correction in compliance with change control policies.
Document root causes and develop knowledge base articles for repeat issue prevention.
Service
📌 Oracle EBS SCM Offshore Lead (Kochi)
🏢 Litmus7
📍 Kochi