Job Summary

The Manager on Duty is responsible for overseeing the smooth and effective functioning of the hospital during the assigned shift. The role involves coordinating with clinical and non-clinical departments, addressing patient and attendant concerns, managing operational issues, ensuring patient safety, and acting as the key administrative point of contact during the shift.

Key Responsibilities
- Take overall responsibility for hospital operations during the assigned shift.
- Coordinate with emergency, nursing, medical, laboratory, pharmacy, radiology, housekeeping, security, billing, and other departments.
- Ensure smooth patient flow from registration and consultation through admission, treatment, transfer, and discharge.
- Monitor the functioning of critical hospital areas, including Emergency, ICU, wards, OPD, diagnostics, and support services.
- Address patient and attendant complaints and coordinate timely resolution of operational concerns.
- Escalate clinical, administrative, security, or safety-related issues to the appropriate authority.




- Ensure adequate staffing and operational readiness across departments during the shift.
- Monitor adherence to hospital policies, SOPs, safety standards, infection-control practices, and service-quality standards.
- Coordinate during medical emergencies, fire incidents, security issues, mass-casualty situations, and other critical events.
- Ensure availability and functioning of essential equipment, utilities, housekeeping, security, and other support services.
- Coordinate with doctors and clinical teams regarding operational requirements without interfering with clinical decision-making.
- Monitor waiting times, patient complaints, delays, and service gaps and take appropriate corrective action.
- Ensure proper documentation and reporting of incidents, complaints, emergencies, and significant events during the shift.
- Conduct regular rounds of hospital departments to identify and resolve operational issues.

📌 Manager on Duty (Hyderabad)
🏢 MY HEALTH HOSPITAL
📍 Hyderabad