Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests for product information, orders, returns, and exchanges.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for call quality, resolution rates, and first-call resolution.
Job Requirements :
- 0-1 year of experience in BPO or CSE industry.
- Robust communication skills with excellent verbal fluency in English language.
- Ability to work on inbound/outbound processes (voice support) with ease.
- Basic knowledge of computer applications such as MS Office Suite.
📌 Customer Support Executive (Ahmedabad)
🏢 SPINO TECHNOLOGIES
📍 Ahmedabad
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