Hi all,

We have an urgent chance for the position of Service Support Manager(Contract)

Note-Candidate should be available for Face to Face discussion for 11th August.

Job Title : Service Support Manager

Location City : Noida
Experience Required : 1 to 3 Year(s)
Work Mode: Hybrid
Position Type: Contract

Interested candidates are invited to submit their resume at

[email protected]/ 8856-887100

Company Name: VARITE INDIA PRIVATE LIMITED

About The Client: An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.

About The Job:
- This position is intended for contingent/vendor workers supporting the SSM organization. The role follows SSM as a Service (SSMaaS) operating model and is governed by the scope and responsibilities outlined for vendor engagements*.*
- The Support Service Manager (SSM)



is a customer-facing role within Ultimate Support organization, responsible for delivering proactive support coordination through the SSM as a Service (SSMaaS) model.
- Rather than supporting a fixed portfolio of accounts, SSMs engage on demand through automated triggers and requests from Technical Account Managers (TAMs), Customer Success Managers (CSMs), and Support teams. Their primary focus is to coordinate complex support engagements, manage critical escalations, and ensure timely customer communication throughout the issue lifecycle.
- The SSM partners closely with Support Delivery, Engineering, TAMs, CSMs, and customer stakeholders to improve support outcomes while maintaining a consistent and scalable customer experience.

Essential Job Functions:
- Coordinate customer support engagements initiated through automated triggers or stakeholder requests.
- Manage high-priority support cases and escalations (P1/P2),

📌 Service Support Manager (Noida)
🏢 VARITE
📍 Noida