Job Responsibilities:
- Call US insurance companies to analyze claim status and follow up on outstanding Accounts Receivable (AR).
- Identify, capture, and document claim denial reasons accurately.
- Update claim status, notes, and actions in the respective systems.
- Coordinate with internal teams to resolve claim-related issues and ensure timely closure.
- Meet productivity, quality, and compliance targets.
- Maintain confidentiality and adhere to client and organizational policies.

Desired Candidate Profile:
- Experience handling customer issues, escalation calls, case management, and coordinating with cross-functional teams.
- Excellent verbal and written communication skills in English.
- Positive knowledge of MS Office, web-based applications, email systems, and data entry.
- Strong analytical skills with attention to detail.
- Willingness to work in a 24x7 environment.
- Open to working from the office.

📌 Customer Support Executive- International Voice Process (Kolkata)
🏢 Experis
📍 Kolkata