Are you a compassionate communicator fluent in
Kannada and Malayalam
? We are looking for a dedicated
Customer Relations Executive
to join our customer support team in
Rajkot
.
In this role, you will serve as the primary link between our brand and our Southern region clientele. You will focus on resolving complex inquiries, nurturing long-term client relationships, and turning feedback into actionable service improvements. If you thrive in a fast-paced environment and take pride in delivering exceptional client experiences, we want to hear from you.
Core Responsibilities
1. Client Support & Communication
- Address incoming client queries, concerns, and feedback efficiently across multiple channels (Phone, Email, Live Chat).
- Deliver tailored solutions with an empathetic, patient-first approach to ensure positive resolution.
- Maintain high first-contact resolution rates while keeping response times low.
2. Relationship Management & Loyalty
- Establish genuine, trust-based connections with customers to boost retention and brand advocacy.
- Actively listen to pinpoint specific customer pain points and preferences.
- Execute engagement strategies that elevate overall satisfaction scores (CSAT).
3. Issue Escalation & Resolution
- Analyze and troubleshoot product or service disputes with a transparent, logical approach.
- Partner with cross-functional internal departments to solve complex technical or operational challenges.
- Timely escalate critical issues to leadership with well-documented context.
4. Quality Improvement & Feedback Analysis
- Gather, document, and categorize recurring customer feedback and operational trends.
- Share actionable insights with management to help refine products, workflows, and service quality.