Job Purpose
Objective is to create a virtuous cycle of improvement in our product & process to increase ease for our DMS Field team to run their daily activities.
- Ensuring timely execution of campaigns along with the governance checks.
- Ensuring timely communication to stakeholders on project deliverables
- Campaign performance Analysis post execution for process optimization and effective communication
- Preparation of management MIS on various communication projects and deliveries.
- Understanding of all business requirements will be an added advantage
- Preparation of management MIS on various communication projects and deliveries
- Understand change requirements and evaluate to take decision on selection of processes for automation based on impact and extent of change.
Duties And Responsibilities
- Communication planning and executing the campaigns within well-defined TAT.
- Governance checks in all the campaigns with end-to-end scenarios is mandatory to avoid escalations
- Solid technology adoption,
project delivery and domain experience in Debt Management services
- Responsible for managing & defining solutions for business requirements with respect to system fitment with keeping operational process in center
- KPI development and monitoring
- Managing Communications (All communication channels) for DMS.
- Script development for all communication as per business use cases.
- Liaison with external and internal stakeholders for campaign development, white-listing and management.
- Execution of Notification, Email, Whatsapp, Voice Bot and SMS campaigns for higher digital payment penetration
Key Decisions / Dimensions
- To execute cross-functional digital projects maintain and manage agreed timeline
- To Improve campaign efficiency by continuously analyzing campaign performance
Major Challenges
- To execute cross-functional campaigns as per agreed timeline and in-line with regulatory, legal & compliance guid