Roles and Responsibilities :
- Handle customer inquiries, concerns, and feedback via phone calls in a professional and courteous manner.
- Process customer requests, resolve issues, and provide solutions to their problems in accordance with company policies and procedures.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-10 years of experience in BPO/Call Centre environment.
- Excellent communication skills for effective customer handling over the phone.
- Ability to work on international voice processes (BPO) with fluency in English language.
- Robust focus on delivering high levels of customer satisfaction through excellent service delivery.
📌 Customer Service Associate (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru
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