Front Office & Reception Operations
- Manage reception and visitor management operations
- Define service standards, KPIs, and performance benchmarks for front-desk operations
- Ensure consistency and excellence in day-to-day visitor and guest experience
Hotel Onboarding, Travel & Vendor Management
- Lead hotel onboarding processes, including due diligence and service standard alignment
- Manage travel arrangements and hotel bookings pan-India, and outside India as the need arises
- Run RFP processes for vendor selection and manage the vendor evaluation lifecycle
- Negotiate contracts and manage service-level agreements (SLAs) with hotel and service vendors
Events (Small & Mid-Size Pubs & Hotels)
- Plan and execute small and mid-size events at pubs and hotels, end to end
- Plan event menus and coordinate F&B; orders for events
- Ensure smooth event execution by managing all aspects logistics, vendor coordination, and on-ground delivery
- Manage end-to-end contracts and invoice processing for event vendors
Printing
- Manage printing requirements for office and event needs
- Track vendor performance and turnaround for printing services
Process, Compliance & Reporting
- Build, review, and enhance SOPs for reception, events, and vendor management
- Use data, audits, and feedback to drive continuous improvement
- Identify and drive automation opportunities using AI tools to streamline recurring processes
- Prepare recurring reports and insights on vendor performance, events, and invoice status for senior leadership
Preferred candidate profile
- Graduate degree in any discipline, preferably Hospitality/Hotel Management with specialization in Service Operations
- Excellent verbal and written communication with qualified telephone etiquette
- Strong vendor management, negotiation, and RFP/contract administration skills
- Working knowledge of hotel onboarding, travel arrangements, and vendor evaluation processes
- High computer proficiency (MS