The Waiter is responsible for providing excellent guest service in the restaurant or dining area. The role involves taking orders, serving food and beverages, ensuring guest satisfaction, and maintaining a clean and organized service area in accordance with hotel standards.
Key Responsibilities:
- Greet guests courteously and assist them to their tables.
- Present menus, take orders accurately, and serve food and beverages promptly.
- Ensure tables are properly set up before and after each service.
- Maintain cleanliness and hygiene in the dining area at all times.
- Coordinate with the kitchen and other service staff for smooth operations.
- Check with guests to ensure satisfaction and handle any complaints politely.
- Follow hotel SOPs for order taking, serving, and billing.
- Assist in setting up buffets, events, or banquets as required.
- Maintain knowledge of menu items, ingredients, and promotions.
- Follow grooming, safety, and hygiene standards of the property.