Sales and service objectives
- Maximize sales performance to achieve given revenue targets of the branch and zone through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)
- Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.
- Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions.
- Provide support for new product launches, and champion recent sales initiatives
- Collaborate with Segment to facilitate up- streaming of customers
- Ensure employees are adequately trained on all products/ processes and services facilitating first time resolution. Minimize rejections and customer complaints
- Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below benchmark, sustain and better-quality service
- Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking
- Ensure PFM, teller and service managers’ productivity are at optimum levels
- He/she is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the time.
Operations and compliance
- Ensure satisfactory ratings in all internal/external audits conducted at the branch
- Ensure c
📌 Director - Senior Branch Manager (Kolkata)
🏢 Standard Chartered Bank
📍 Kolkata
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