Job Purpose

To deliver high-quality theoretical and practical training in Hospital Front Office, Billing, Patient Experience, and Hospital Administration, while preparing students with the knowledge and skills required to work effectively in healthcare organizations.

Key Responsibilities :
- Deliver lectures and practical sessions on hospital front office operations, billing processes, patient registration, admission, discharge, and appointment management.
- Train students on patient communication, customer service, patient experience, and grievance handling.
- Explain hospital billing concepts, including billing procedures, insurance/TPA coordination, cashless processes, documentation, and payment collection.
- Provide practical exposure to hospital information systems (HIS), billing software, registration systems, and basic hospital documentation.
- Develop lesson plans, presentations, practical exercises, case studies, assignments, and assessments.
- Conduct demonstrations and role-plays covering patient interaction, telephone etiquette, counselling, complaint resolution,



and service recovery.
- Train students on maintaining patient confidentiality, qualified ethics, and appropriate communication standards.
- Assess students through examinations, practical assessments, assignments, presentations, and viva.
- Monitor student attendance, academic performance, and practical skills.
- Guide students in internships, industry projects, and hospital-based practical training.
- Coordinate with hospital departments to provide students with relevant industry exposure and practical learning opportunities.
- Keep teaching content updated with current hospital practices, patient experience standards, billing processes, and healthcare regulations.
- Participate in academic activities, workshops, seminars, student counselling, and institutional events.
- Maintain academic records and submit reports as required by the institute.

Key Subjects / Areas
- Hospital Front Office

📌 Faculty - Front Office, Billing & Patient Experience (Delhi)
🏢 Max Healthcare
📍 Delhi