As a Technical Lead, you will be heading a team of 24x7 Level 2 professionals, providing technical and leadership expertise for working on issues on our Linux & Java based global payment solution platform, primarily servicing Airlines.
This team is responsible for closely monitoring customer issues, ensuring timely resolution as well as identifying the trends and working with engineering group to plug the gaps. Collaborates with cross functional global groups on a regular basis to keep the customer operations running smoothly.
Duties & Responsibilities:
- Help the team in accurate diagnosis and quick resolution of the issues
- Collaborate with development, infra teams on bugs, enhancements alike to optimize performance
- Coordinate for UATs and new feature deployments ensuring smooth implementation & integration
- Proven track record in managing and improving the processes involving multiple stakeholders (IT, Infra, Engineering etc)
- Demonstrate value by closing P1s within SLA & reducing time to RCAs
- Utilize the trend of critical incidents and contribute towards stabilizing the product
Knowledge, Experience & Skills:
- 7 - 10 years of experience in technical support or service management role
- 3 - 5 years of people management experience
- Proficient in Linux system administration & Java application troubleshooting
- Scripting languages for automation and efficiencies
- SQL & Informix database experience
- Advanced knowledge of regular expressions (Regex) for log analysis & troubleshooting
- Preferred knowledge of payments, transaction processing, payment card industry (PCI) standard and SFTP
What do we offer?
- An opportunity work on the future of travel industry in market leading company – NDC (New Distribution Capability)
- Open culture and challenging prospect to satisfy intellectual needs
- Flexible working hours, hybrid remote/office working enviro
📌 Team lead/ manager- service management (Mumbai)
🏢 Accelya
📍 Mumbai
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