1. Front Desk ManagementWelcome visitors, clients and channel partners professionally and guide them to the concerned department100% visitors attended promptly2. Incoming Calls ManagementHandle incoming calls, identify requirements and transfer calls to the appropriate person100% calls attended professionally3. Telesales & Lead GenerationMake outbound calls to prospective customers and generate property enquiriesDaily call and lead-generation targets4. Lead QualificationUnderstand customer requirements such as budget, location, property type and possession timelineQualified lead conversion rate5. Project PresentationExplain project features, amenities, pricing, payment plans and offers accuratelyCustomer response and lead quality6. Site Visit CoordinationSchedule and coordinate site visits with customers and sales executivesSite visit target and show-up ratio7. Lead Follow-UpRegularly follow up with enquiries, previous visitors and prospects through calls/WhatsApp100% follow-up as per schedule8. CRM/Lead ManagementUpdate enquiries, calls, follow-ups,
site visits and customer status in CRM/ERP100% accurate and timely updates9. Customer RelationshipMaintain qualified communication and provide timely responses to customer queriesCustomer satisfaction and response TAT10. Sales CoordinationCoordinate qualified leads and site visits with Sales Managers/Sales ExecutivesSmooth lead handover and conversion11. Walk-in ManagementRecord walk-in customers and ensure proper registration and lead allocation100% walk-ins recorded12. Data ManagementMaintain daily lead, call, follow-up and site-visit recordsAccurate daily MIS13. Follow-up ConversionConvert enquiries into site visits and site visits into sales opportunitiesLead-to-visit and visit-to-booking ratio14. Daily ReportingSubmit daily call, lead, follow-up and site-visit reports to HOD/Manager100% reports submitted on time15. Reception & Office CoordinationManage front-desk discipline, visitor records, meeting coordination