Role Overview

We are looking for a Customer Success & Growth Manager to build and manage solid client relationships, ensure high customer satisfaction, and drive business growth through retention, upselling, cross-selling, and multi-product adoption. The ideal candidate should possess strong consultative selling skills and be capable of managing the complete customer lifecycle while promoting Anantya.ai's communication and AI solutions.

Key Responsibilities

1. Sales & Solution Consulting

● Drive consultative sales of WhatsApp Business API, SMS, RCS, AI Chatbots, Web Chat, and other CPaaS offerings.

● Identify customer requirements and recommend the most suitable communication and automation solutions.

● Promote multi-product adoption by cross-selling complementary products and platform add-ons.

● Deliver product demonstrations, presentations, and solution consultations to prospective and existing clients.

2. Client Relationship Management

● Act as the primary point of contact for assigned clients.

● Build and nurture long-term client relationships.





● Ensure high client satisfaction, engagement, and proactive account management.

● Manage customer feedback and drive the global feedback & testimonial collection mechanism.

3. Client Onboarding & Customer Success

● Assist clients with onboarding and implementation.

● Ensure smooth adoption of WhatsApp API, SMS, RCS, AI solutions, Web Chat, and other platform offerings.

● Coordinate with internal teams to ensure timely issue resolution and successful customer onboarding.

4. Revenue Growth & Retention

● Identify upsell, renewal, and cross-selling opportunities across the customer base.

● Drive adoption of additional products including AI, RCS, Web Chat, and platform add-ons.

● Maximize customer engagement, wallet share, and long-term account value.

● Ensure timely contract renewals and retention.

5. TringMe Pre-Sales

● Manage the end-to-end pre-sales lifecycle for TringMe, including requirement gath

📌 Business Growth Manager (Karol Bagh)
🏢 Mobishastra Technologies
📍 Karol Bagh