Job description:

Job Description

Role Purpose

The purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders.

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Do
- Develop and lead accurate MIS Management & Reporting within the Service Line
- Interact and work closely with management, internal stakeholders & clients to prioritize business and information needs
- Keep track and maintain a master view of the multiple reports, mapped to multiple stakeholders along with their frequency to ensure no report misses timeline or a stakeholder
- Develop and customize dashboards as per client requirements and establish frequency of reporting (weekly/ monthly/ quarterly)
- Closely monitor relevant data parameters (key SLA metrics such as run-rate etc.) to ensure timely updation and data management of such parameters
- Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore)



and performance against SLAs, CSAT, Quality etc.
- Develop and implement standardized MIS procedures across all business applications.
- Review for quality assurance of all reports, dashboards, performance indicators to ensure accuracy and security of all reports at all times before sending it to client and or internal management
- Address and prioritize ad-hoc report requirements
- Ensure zero non-compliances on process audit on data security and compliance
- Enhance and maintain tools and systems for effective MIS generation and reporting system
- Regularly monitor MIS tools and application and their performance to avoid unplanned outages and down times
- Perform periodic maintenance and servicing of MIS tools and system to improve operational efficiency
- Stay abreast of the trends, tools and systems available in the market for MIS generation to improve the quality of analysis
- Recommend and implement new t

📌 MIS LEAD (Pune Division)
🏢 Wipro
📍 Pune Division