We are looking for a calm, patient, and customer-focused Customer Support & Coordination Executive to handle customer calls, understand and document their requirements/issues, coordinate with internal teams, and ensure timely resolution.

The ideal candidate should have excellent communication skills, be comfortable handling angry or difficult customers, and be capable of maintaining accurate records and Excel sheets.

Key Responsibilities
- Attend incoming customer calls and understand their queries, complaints, and requirements.
- Handle customer complaints professionally and maintain a calm and polite approach, even with difficult or angry customers.
- Collect all necessary information and technical details from customers regarding machines, applications, breakdowns, or service requirements.
- Record customer complaints, requirements, and follow-ups accurately in Excel/CRM systems.
- Maintain and regularly update customer databases, complaint trackers, service records, and follow-up sheets.
- Coordinate with Service, Engineering, Production, Sales, Stores,



and other internal teams to resolve customer issues.
- Follow up with respective teams and customers until the issue is properly addressed and closed.
- Communicate updates and expected timelines to customers clearly.
- Escalate critical or unresolved customer issues to the concerned senior/team leader.
- Prepare basic reports related to customer complaints, pending issues, service requests, and follow-ups.
- Ensure proper documentation of customer interactions and resolutions.
- Support the team in improving customer satisfaction and maintaining robust customer relationships.

Required Skills & Qualifications
- Bachelor's degree/Diploma in any relevant field.
- 1–3 years of experience in Customer Support, Customer Service, Service Coordination, Technical Support, or a similar role.
- Good verbal and written communication skills.
- Good working knowledge of MS Excel and MS Office.
- Ability to maintain accurate

📌 Customer Service Assistant (Bhiwandi)
🏢 Cosben Engineering
📍 Bhiwandi