Operations Manager (New Delhi)

Operations Manager (New Delhi)

13 Aug
|
Shorea Social Commerce
|
New Delhi

13 Aug

Shorea Social Commerce

New Delhi

Gender Preference :Male candidates preferred

Experience: Relevant experience in BPO Sales / B2B Product Sales

We are looking for an experienced Deputy Sales Manager who has strong exposure to BPO sales, B2B product sales, team handling, and sales performance management.

Key Responsibilities:
- Manage and monitor TLs & Floor Managers to drive sales performance.
- Review daily/weekly/monthly sales reports and team performance MIS.
- Drive TLs and Floor Managers to achieve sales targets and revenue goals.
- Monitor individual and team-wise productivity, conversion and revenue.
- Handle and resolve sales team grievances and escalations.
- Identify performance gaps and implement corrective action plans.
- Ensure proper follow-up, calling quality and sales process adherence.




- Work closely with TLs/Floor Managers to improve conversion and sales numbers.
- Manage sales team productivity within the approved manpower/budget parameters.
- Support management in achieving overall sales and revenue targets.

Preferred candidate profile

Experience in BPO / Call Centre Sales

Strong experience in B2B Product Sales / Tele-Sales

Experience managing TLs, Floor Managers or large sales teams

Strong knowledge of sales MIS & reporting

Target-oriented with solid leadership and communication skills

Ability to drive teams and achieve aggressive sales targets

📌 Operations Manager (New Delhi)
🏢 Shorea Social Commerce
📍 New Delhi

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