Job Description

The Manager, CRM Platforms & Salesforce Delivery will lead CRM platform implementation, operations, DevOps, and team development while ensuring Salesforce and related CRM solutions align with Agilent’s commercial strategy and business priorities.
- Lead, coach, and develop a team of CRM developers, administrators, analysts, and support resources.
- Manage Salesforce implementation, enhancement, support, and DevOps delivery across Sales, Service, Marketing, Partner, and Customer Experience processes.
- Partner with business stakeholders to translate GTM and CRM priorities into scalable Salesforce solutions and delivery roadmaps.
- Oversee project planning, resource prioritization, risk management, delivery tracking, and executive stakeholder communication.
- Provide hands-on technical guidance for Salesforce configuration, development, integration, data model design, security, automation, and release management.
- Ensure solutions follow Salesforce best practices, enterprise architecture standards, security requirements, and Agilent IT governance.




- Manage Salesforce DevOps practices, including source control, CI/CD, environment strategy, testing, deployment governance, and production readiness.
- Drive continuous improvement in platform stability, delivery quality, backlog management, incident resolution, documentation, and support processes.
- Evaluate Salesforce platform innovations, including AI capabilities, and contribute to CRM roadmap planning that supports commercial growth and user productivity.
- Build robust relationships with business leaders, product owners, architects, vendors, and global delivery partners.

Qualifications:
- Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Technology, or related field; advanced degree preferred.
- 10+ years of enterprise application delivery experience, including 6+ years in Salesforce implementation, development, administration, integration, and production support.
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📌 CRM Platforms (Hyderabad)
🏢 Diligente Technologies
📍 Hyderabad