Role & responsibilities

An apprenticeship is on the job training, designed to help apprentice develop their skills and achieve a nationally recognized standard. Apprentices get chance to gain practical work experience and develop skills including communication skills, customer service orientation, teamwork, professionalism & work ethics

Program Framework • 6 month & 12 months of Paid Apprenticeship with on-the-job training for 12th completed and graduate freshers respectively • 9 hours (including 1hour break) per day and 5 days working • Online Assessment on prior to Apprenticeship Completion • Government recognized & Starbucks co-branded certificate on successful completion of the program

Summary of Key Responsibilities during OJT Responsibilities and essential job functions include but are not limited to:
- Acts with integrity, honesty and knowledge that promote the culture,



values and mission of Tata Starbucks while maintaining a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Welcomes and connects with every customer, anticipates customer and store needs by constantly evaluating environment and customers for cues by appropriately suggesting product to every customer to enhance service
- Demonstrates the Just say Yes behavior by taking care of customer needs & delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Recognizes and reinforces individual and team acc

📌 Apprentice (Thrissur)
🏢 Starbucks
📍 Thrissur