LRQA is seeking a passionate market expert to help supporting global clients strengthen responsible ethical sourcing and supply chain risk management. This role works closely with suppliers and factories on-the-ground to drive corrective actions, deliver social compliance training, analyze program performance, and enhance ethical, sustainable, and legally compliant business practices.
Role & Responsibilities
- Act as the expert and local representative on specific client assessment requirements and manage client’s risk monitoring program externally, including providing transparent guidance for suppliers, responding to inquiries, regularly calibrating teams, and maintaining updated systems and documents.
- Support daily operation to work closely and communicate with suppliers, vendors, and factories to ensure service delivery quality and timeline
- Work directly with factories to implement corrective actions, with a focus on de-escalating critical issues
- Conduct social compliance webinar and on-site health and safety training per request
- Conduct data reporting, analysis, and summary reports, such as performance reporting as required(e.g. Program Trends Analysis and supply chain scorecard)
- Maintain internal guidance, standard operating procedures and instructions that allow the global supply chain meets client expectations and SOW obligations.
- Gather latest legal requirements on social compliance for the responsible region on the specific topics related to program’s requirements
- Regular onsite visiting to client’s factories per program’s need and prepare timely reports
- Establish and support the development of feedback mechanism between Client and suppliers
- Improve overall program effectiveness and satisfy client expectation
Qualifications:
- Excellent written and verbal English and native speaker in local language
- A 4 year college deg
📌 Program Specialist (Mumbai)
🏢 LRQA
📍 Mumbai
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