Key Responsibilities
- Manage and maintain relationships with existing retail clients and customers.
- Act as the primary point of contact for customer inquiries and service requests.
- Resolve customer complaints and escalate issues when necessary.
- Ensure timely communication regarding products, services, promotions, and order status.
- Coordinate with sales, operations, and inventory teams to fulfill customer requirements.
- Monitor customer satisfaction levels and implement improvement initiatives.
- Handle client feedback and provide solutions to enhance customer experience.
- Support customer retention and loyalty programs.
- Maintain accurate customer records and service reports.
- Assist in achieving sales and customer service targets.
- Prepare periodic reports on customer interactions and service performance.