Solution Enablement Analyst

Summary: An experienced Product Support Engineer who is expertise in troubleshooting and

resolving issues related to software products, applications, and websites. Proficient in using various

tools, databases, and technologies to deliver high-quality support and ensure customer satisfaction.

Adept at collaborating with technical teams, diagnosing issues, and effectively communicating

solutions to end users.

Key Responsibilities:
- Product Enhancement: Collaborate closely with technical teams to enhance the quality of existing

products, ensuring they meet user needs and expectations.
- Issue Assessment & Diagnosis: Efficiently assess, classify, prioritize, and diagnose reported issues,

working collaboratively with cross-functional teams to reach timely resolutions.
- Database Querying: Utilize MySQL database for various activities related to issue resolution,

including querying and data analysis as required.
- Ticket Management: Manage and resolve 95% of issues and tasks within SLA using the Freshdesk

ticketing tool,



ensuring a high level of customer satisfaction.
- Website & Application Support: Handle issues related to the websites and applications of

Nobrokerhood, providing timely and effective solutions.
- Documentation: Maintain comprehensive documentation of steps and procedures followed during

the RCA process using Confluence, ensuring a explicit record of issue resolution methods.
- Technical Tools Proficiency: Skilled in using various tools and platforms, including Postman API,

Swagger UI, Elastic Stack, and MS Excel, to support issue diagnosis and resolution.

Technical Skills:
- Databases: MySQL
- Programming Languages: Core Java, HTML, CSS
- Tools: Swagger UI, Elastic Stack (ELK), Postman API, JIRA, Freshdesk, Confluence, Starship
- Operating Systems: Linux OS
- Other: Proficient in MS Excel

Desired candidate will have:
- Exceptional written and oral English skills
- Willingness to learn and multi-tasking skills.
- C

📌 Solution Enablement Engineer (Bengaluru)
🏢 Moveinsync Technology Solutions
📍 Bengaluru