- Values of customer first, service excellence, keeping it easy, teamwork, urgency.
- Student of the market and is in tune with what is happening around them.
- Passion for doing something amazing and let others achieve the same.
- Commitment to making something happen and inspiring others.
- Ability to learn fast and recognize there is an invisible line between success and short comings.
- Mindset of not giving up...help team completing things today vs.
- tomorrow.
- Drive and excitement for working in a fast-paced environment.
- The desire to work collaboratively with a tight knit but quickly growing team.
- Flexibility, humility, and a sense of humour Responsibilities: Accountability
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promote their implementation.
- Maintain 100% accuracy on call resolution.
- Need to be a leader, and need to audit the operations within a team, be at leadership role for analyst and specialist role.




- Need to monitor each interaction happening with customers & provide solutions to CRM tickets & data issues.
- Proactive interactions with customers and work on feedback from them and give an update to the team.
- Work on team appraisals and give inputs to the management team.
- Assessing support statistics and preparing detailed reports on the findings.
- Delivering performance evaluations and following the disciplinary process according to company policy.
- Exceptional with communication (English and Hindi) verbal & written.
- Proficient using all Microsoft Tools (Office
- Excel, Word, PPT; Outlook, Teams etc.)
- Product Knowledge & Customer Management.
- International Voice process experience.
- Scope o Assist in developing an effective customer loyalty program o Receive and implement customer feedback to improve the quality of service o Manage daily progress in meeting important business metrics o Generate detailed reports on customer interactions H

📌 Auditor (Vadodara)
🏢 MostEdge
📍 Vadodara