As an Oracle & Trino Support Specialist for the pharmaceutical sector, you will ensure the operational excellence of database platforms supporting mission-critical pharma applications. Your focus will be on incident management, performance monitoring, and proactive problem resolution to maintain data integrity and system availability.
Key Responsibilities
- Provide operational support for Oracle and Trino database environments, ensuring high availability and performance.
- Manage incidents, service requests, and changes through ServiceNow, following ITIL best practices.
- Monitor database health and performance using Dynatrace and BigPanda, proactively identifying issues.
- Troubleshoot database connectivity, query performance, and data integrity issues.
- Coordinate with DBAs and development teams to escalate complex problems and implement fixes.
- Document troubleshooting procedures, known issues, and resolution steps in Confluence.
- Track and manage support tickets in JIRA, ensuring SLA compliance and timely resolution.
- Execute routine maintenance tasks and basic automation using shell scripts and SQL.
- Coordinate with cloud teams for AWS/Azure infrastructure issues affecting database environments.
- Participate in on-call rotations and incident response activities.
Skill Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2+ years of experience in database support or IT operations, preferably with Oracle environments.
- Robust understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
- Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
- Experience with JIRA for ticket management and Confluence for documentation.
- Basic shell scripting and SQL skills for troubleshooting and routine tasks.
- Foundational knowledge of AWS and Azure cloud platforms.
- Basic understanding of database administration and ETL proc
📌 Senior Technical Lead (Chennai)
🏢 HCLTech
📍 Chennai
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