Job Requirements
- 5+ years of experience in CRM Post-Sales role with a reputed residential/apartment construction company.
- MBA in Marketing preferred OR any graduate with relevant experience.
- Immediate availability to join.
- Willing to work on Sundays, holidays, and extended working hours as required.
- Must have own bike and be ready to travel.
- Excellent communication and customer handling skills.
Key Responsibilities
1. Manage post-sales customer relationship activities and ensure excellent customer service.
2. Coordinate with Sales, Projects, Finance, Legal, and other internal teams.
3. Monitor project progress and provide regular updates to customers.
4. Manage demand notes and payment collections as per project schedules.
5. Follow up with customers and bankers for timely payments.
6. Handle customer escalations and provide effective solutions.
7. Coordinate customer modifications/changes with project teams.
8.
Ensure collection of additional charges for modifications.
9. Process and verify agreements, sale deeds, and customer documents.
10. Coordinate with Legal and Finance teams for document approvals.
11. Prepare weekly, monthly, quarterly, and annual reports.
12. Monitor pending collections and project cash flow.
13. Assist customers with allotment, registration, cancellations, bank loans, and documentation.
14. Maintain solid customer relationships throughout the project lifecycle.
15. Ensure customer satisfaction and high service quality standards.
16. Collect customer feedback and share updates with management.
17. Execute customer engagement activities during key milestones like welcome, agreement, and handover.