Employee Knowledge & Content Strategy Manager

Reports to: VP HR Technology and Analytics

About the Role

We're hiring a Knowledge Base Manager to build and govern the HR knowledge function across our 10 operating companies (OpCos) and Centers of Excellence (COEs). This role will define the knowledge base strategy, operating model, content standards, and governance needed to connect HR content across ServiceNow, SharePoint, portals, and other systems so employees can easily access accurate, searchable, persona-relevant information through self-service, AI-enabled tools, and other employee experience channels.

Key Responsibilities
- Design and maintain the HR knowledge architecture across ServiceNow, SharePoint, portals, and other content repositories, including taxonomy, metadata, article templates, and content standards
- Establish content governance, including intake, review, approval, publishing, version control, retirement, ownership, and review cycles
- Lead COE and OpCo governance forums to keep HR content current, accurate, compliant, and aligned to local, regional,



and OpCo policy variations
- Partner with HR Technology, ServiceNow platform owners, Internal Communications, COEs, and OpCos to create a transparent, persona-relevant employee information strategy
- Use ServiceNow analytics, SharePoint usage, search, chatbot, case trends, employee feedback, and content quality metrics to identify gaps, improve self-service adoption, and simplify the employee experience
- Lead content inventory, cleanup, harmonization, migration, and ongoing maintenance across existing HR repositories, including SharePoint sites, portals, legacy tools, and team-managed content sources
- Partner with HR Technology and digital workplace teams to ensure knowledge content is structured and connected for use in AI tools, search experiences, chatbots, portals, and other employee-facing channels
- Enable HR content owners and SMEs through training, writing standards, templates, office hours,

📌 Employee Knowledge (Bengaluru)
🏢 Fortive
📍 Bengaluru