Scope
- Responsible for supporting and optimizing enterprise innovation platforms, cloud services, integrations, APIs, automation workflows, and digital tools to enable efficient delivery of innovation initiatives.
- The role focuses on platform operations, technical support, troubleshooting, monitoring, documentation, and collaboration with architecture, engineering, and business teams to ensure secure, scalable, and reliable technology solutions

What You'll Do
- Support the implementation, configuration, and maintenance of enterprise innovation platforms, tools, environments, and shared technical services.
- Assist architects and senior engineers in translating innovation requirements into platform capabilities, technical tasks, integration needs, and supportable solution components.
- Build, configure, test, and support platform components such as APIs, automation workflows, data connections, cloud services, low-code solutions, dashboards, and reusable templates.
- Provide technical support for proof-of-concepts, prototypes, pilots,



and innovation use cases by helping with workplace setup, access management, troubleshooting, testing, and issue resolution.
- Monitor platform health, performance, integrations, jobs, automations, and service availability; identify issues and coordinate timely remediation with appropriate teams.
- Support secure platform operations by following enterprise standards for identity, access, data protection, change control, vulnerability management, logging, and compliance requirements.
- Create and maintain technical documentation, support guides, onboarding materials, runbooks, release notes, known issue logs, and platform knowledge articles.
- Partner with users, business teams, and technical stakeholders to triage incidents, answer platform questions, capture enhancement requests, and improve the user experience.
- Participate in release, deployment, testing, and change management activities to ensure platform updates are delivered

📌 Enterprise Innovation (Hyderabad)
🏢 Blue Yonder
📍 Hyderabad