Responsibilities
- Manage the day-to-day operations of customer systems,
- providing Incident,
- Problem and Change Management activities for large Managed Services Customers to ensure a high level of Customer satisfaction and adherence to SLAs. • Respond to and resolve tickets created by Customer representatives, within contracted SLAs,
- communicating updates through the life of the ticket •
- Develop strong working relationships with customer helpdesk and other infrastructure support teams •
- Provide knowledge and mentoring to Level 1 Support team •
- Proactive monitoring and management of the platform to ensure optimal operation •
- Participate in Problem Management activities,
- identifying underlying common issues and preventing issues before they occur

Skills and Qualifications
- Knowledge of SMTP, POP, IMAP, TCP/IP,



DNS protocols.
- Experience in troubleshooting and fixing technically challenging customer issues •
- Good oral and written communication skills

Must have -
- Good Linux skills
- Good shell and Python knowledge.

Positive to have -
- SQL knowledge
- Any programming knowledge/experience
- Kubernetes knowledge
- DevOps technologies background/experience

Interested candidates, please drop your CV to [email protected]

With the below details:

Primary skill & years of experience

Notice period

CTC

ECTC

Current Location

F2F interview availability

Willing to work in rotational shifts

📌 Application Support Engineer (Bengaluru)
🏢 Lumine Software Solutions
📍 Bengaluru