The Sales Coach is responsible for improving sales performance by coaching frontline advocates using data-driven insights and structured methodologies. This role focuses on enhancing sales behaviors, customer interactions, and long-term KPI outcomes through continuous development.
Key Responsibilities
- Deliver 1:1 and group coaching sessions for sales advocates
- Analyze call/chat interactions and provide actionable feedback
- Use AI-driven insights and performance metrics to guide coaching
- Develop improvement plans and monitor advocate progress
- Drive consistency in sales quality and customer experience
- Identify trends and prioritize coaching focus areas
- Facilitate calibration and knowledge-sharing sessions
- Maintain credibility through ongoing product and sales knowledge
- Support achievement of key sales KPIs
Required Skills
- Strong coaching and mentoring capability
- Sales expertise in customer-facing roles
- Analytical skills to interpret performance and interaction data
- Excellent communication and interpersonal skills
- Ability to drive behavioral change
Preferred Skills
- Experience with AI-based quality monitoring tools
- Familiarity with structured coaching methodologies (e.g., SMART goals)
- Experience in IT or cloud sales
Experience Required
- 35+ years in sales or coaching roles
KPIs
- Improvement in sales performance metrics
- Quality and CSAT scores
- Coaching effectiveness (performance uplift)
- KPI progression of assigned advocates
Stakeholder Interaction
- Works closely with team leads, trainers, and sales management
- Aligns coaching plans with business performance goals
Domain Requirements
- Knowledge of Microsoft sales methodologies preferred
- Knowledge of Microsoft Azure & M365 services
- Solid understanding of customer engagement standards
Interest
📌 Sales Coach (Hyderabad)
🏢 LTM
📍 Hyderabad
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