Position: Customer Care Executive – Service Department (Telecaller)
Department: Service
Role: Customer Calling & Service Marketing
Location: KVR Maruti- Thirurkkad, Angadippuram, Malappuram Dist
Job Descriptions:-
- Make daily outbound calls to customers from service-related data.
- Call customers for free service, paid service and running repair follow-ups.
- Make service reminders and generate service appointments.
- Follow up on service leads, pending customers and missed appointments.
- Convert customer calls into service bookings and appointments.
- Follow up on booking-to-conversion and ensure customers visit the workshop.
Candidate Profile:
- Good communication and convincing skills.
- Comfortable making a high volume of outbound calls.
- Customer-friendly attitude and good telephone etiquette.
- Basic computer knowledge and ability to maintain call records.
- Experience in telecalling, customer care, service marketing, automobile or dealership operations will be an advantage.
- Freshers with positive communication skills can also be considered