Looking for a
Customer Support Executive
who can be the first point of contact for customers and ensure every interaction is handled with clarity, patience, and efficiency.

The role involves understanding customer concerns, resolving issues, providing product guidance, and coordinating with internal teams when required. Strong communication, ownership, and problem-solving skills are essential.

Key Responsibilities
- Handle customer queries through
email, phone, chat, and support platforms
.
- Understand customer issues and provide accurate, timely, and relevant solutions.
- Guide customers through product features, processes, and common troubleshooting steps.
- Track customer requests and ensure timely follow-ups until resolution.
- Maintain transparent and accurate records of customer interactions.
- Escalate complex technical or service-related issues to the appropriate teams.
- Coordinate with Product, Engineering, Sales, and Operations teams to resolve customer concerns.
- Identify recurring customer issues and share actionable feedback with internal teams.




- Maintain a high standard of communication and customer service across every interaction.
- Meet defined service metrics such as response time, resolution time, and customer satisfaction.
- Contribute to FAQs, knowledge bases, and support documentation.
- Identify opportunities to improve support processes and the overall customer experience.

Requirements
- 1–3 years of experience in
Customer Support, Customer Service, or a similar role
.
- Excellent verbal and written communication skills.
- Strong listening, problem-solving, and interpersonal abilities.
- Ability to handle multiple queries and priorities effectively.
- Comfortable working with CRM, ticketing, and customer support tools.
- Good working knowledge of
MS Office or Google Workspace
.
- Strong attention to detail and follow-through.
- Ability to work effectively in a fast-paced environment.
- Customer-first mindset with a strong sense of ownership.

📌 Customer Support Executive (India)
🏢 CareerXperts Consulting
📍 India